Service 05
AI Marketing Training & Support
Put AI to work without losing your voice. Here is what training and support can include. Every engagement is scoped to what your team needs.
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Training for staff and leaders
Practical, plain-language training so your team uses AI tools with confidence.
- Hands-on trainingSessions for staff, managers and leaders, at their level.
- Strengths and limitsWhat AI tools do well and where they fall short.
- Your own examplesPractice built around the writing your team already does.
- Fact-checking habitsA person reviews and verifies before anything is used.
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Prompt engineering
Writing and testing the instructions that guide AI tools, so the results are accurate and on-brand.
- Reusable promptsReady-made prompts for the writing and planning you do often.
- Brand voice guidesWritten so an AI tool can match your voice and messaging.
- Testing and refiningPrompts checked against your standards and improved over time.
- Human approvalA person signs off before anything goes out.
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Workflow design and integration
Fitting AI into the way your team already works.
- Finding the time saversRoutine tasks that AI can make faster.
- Tools and handoffsWho uses what, who reviews it and when it is approved.
- Content systemsA repeatable path from first draft to final review.
- Simple documentationStep-by-step guides your team can follow.
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Agentic AI tools
AI tools that take on repetitive steps while a person stays in charge.
- Choosing the right tasksWork that is routine enough to hand to an AI tool.
- Routine draftingFirst drafts, formatting and summaries of everyday materials.
- Clear limitsWhat a tool can and cannot do without a person.
- Human reviewNothing is published or sent without a person checking it.
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Responsible, accurate use
Guardrails that protect your credibility.
- What to keep outGuidance on information that should never go into AI tools.
- Accuracy checksVerifying facts, figures and sources.
- AI-use policyA short, plain-language policy your team can follow.
- Consistent voiceAI-assisted work that still sounds like you.
Looking for strategy, media or public affairs? See all five areas of practice.
Questions
Common questions
What is prompt engineering?
Prompt engineering is writing and testing the instructions that guide AI tools so the results are accurate, on-brand and useful. We train teams to do it well and build reusable prompts around your brand voice.
Is it safe to use AI for our communications?
It can be, with guardrails. We help set clear rules about what information stays out of AI tools, build in fact-checking, and make sure a person approves anything before it goes out.
Does our team need technical experience?
No. Training is practical and built around the writing and planning your team already does.
Contact
Start a conversation.
The best first step is a short conversation about what you are trying to accomplish. Email is the fastest way to reach us.
Heather Severt
Founder + Principal
- info@morgantownmarcom.com
- (304) 641-3221
- Morgantown, West Virginia